GREENNET’s services offerings can help customers define strategies that align to their business priorities, design the right architecture, implement the solution quickly and securely, continually optimize the technology, provide managed services if required, and deliver the right kind of ongoing support, learning, training, and ROI to accelerate technology adoption. We offer a broad scope of services that extend across the architectural solutions of service provider, networking, data center, collaboration, and security providing life-cycle services for guidance, support, and operations.

Consultancy service helps define strategy for a vendor independent technology solution by identifying customer business and technical drivers, defining and aligning future infrastructure state vision to business objectives, capturing associated costs and dependencies to transition infrastructure from current state to future state, and identifying business and technical key stakeholders and decision makers.

GREENNET’s Responsibilities:

• Analyze current infrastructure strategy state and capabilities.
• Define future strategy state.
• Identify use cases applicable to future service and architecture vision.
• Use-case dependency and alignment mapping.
• Gap analysis and business alignment.

Design development provides guidance and assistance in developing or improving vendor independent infrastructure designs. We assist customer to verify that the chosen platforms, features, and functionality will meet customer’s communicated design objectives.

GREENNET will create design document which may include the following:

• Business, application, and technical objectives, and priorities.
• High-Level Design.
• Low-Level Design.
• Design recommendations.
• Key risks in the proposed design.
• Logical and physical topology and architecture.
• Configuration templates for infrastructure devices.
• Software release recommendations based on design features and/or functionality.
• Hardware and Software platform considerations.
• Bill of Materials.

Implementation service assists customer’s engineering staff to accelerate implementation of a new projects while mitigating risks to infrastructure and service stability. GREENNET’s team offer turnkey project implementation from logistics to the start of operation.

GREENNET’s Responsibilities:

• Delivery and Site Readiness.
• Staging and testing.
• Logistics.
• Installation and Migration works.
• Development of a test plan and procedures for the ready-for-use (RFU) solution testing.
• Development of a migration or implementation contingency plan.
• Onsite or Remote on-call support during scheduled change windows.

The aim of technical support services is to ensure customer’s infrastructure and business services availability and respective quality during operations. The holistic approach with ability to provide both reactive and proactive support services make the outcome really focused on value for customer’s business. Responsibility for SLA and multi-level structure of support provides reasonable engagement for resolution of requests and issues of complex technical environments.

GREENNET’s support offering:

Reactive support

• Service Desk (24/7)
• Request Fulfilment
• Incident Management

Proactive support

• Configuration and software change support
• Design review and consulting
• Lifecycle report
• Resiliency report
• Software analysis report

Learning Service is a structured information transfer with hands-on labs (if applicable) on pre-defined topics relevant to the design and delivery of proposed architecture, product features and technologies within the customer environment. Sessions focus on best practices for design, programmability, configuration, automation and integration validation of requested solutions:

• Vendor Specific Architecture Instructor-led Trainings.
• Product Specific Instructor-led Trainings.
• Knowledge Transfer Sessions.

Learning Service is not a replacement for any authorized vendor trainings.